Terms & Conditions The Travel Foot Adventures Pvt Ltd
1. Introduction & Company Information
The domain name thetravelfoot.com (“Website”) is owned and operated by The Travel Foot Adventures Pvt. Ltd. (“The Travel Foot”, “Company”, “we”, “our”, or “us”), a company incorporated under the Companies Act, 2013, having its registered office at:
22, Upper Kolhupani, Chandrawani Khalsa, Pondha Road, Dehradun, Uttarakhand – 248007, India
By accessing this Website, making an inquiry, or booking any trek, tour, expedition, transport, accommodation, or travel-related service with The Travel Foot Adventures Pvt. Ltd., you (“Traveler”, “Customer”, “User”, or “you”) acknowledge that you have read, understood, and agreed to comply with these Terms & Conditions.
If you do not agree with any part of these Terms, you must refrain from using our Website or services.
2. Booking & Payment Policy
2.1 Booking Confirmation
A booking shall be considered confirmed only upon:
- Receipt Of The Required Advance Payment; And
- Issuance Of A Written Booking Confirmation By The Travel Foot Adventures Pvt. Ltd.
All bookings are subject to availability and operational confirmation.
2.2 Quotation Validity
Prices displayed on the Website are based on group fixed departure rates applicable for a minimum group size of six (06) participants, unless otherwise specified.
Prices are subject to change due to:
- Seasonality
- Accommodation Availability
- Transportation Costs
- Government Taxes
- Permit Fees
- Monument And Entry Charges
- Fuel Price Fluctuations
- Operational Conditions
A final quotation or invoice shall be issued by The Travel Foot Adventures Pvt. Ltd. after discussion with the respective traveler(s). Advance payment shall be requested only after the final itinerary, pricing, and inclusions are confirmed with the traveler(s).
All quotations, invoices, confirmations, and official communications shall be considered valid only when issued in writing through the Company’s official email address: connect@thetravelfoot.com
2.3 Payment Terms
- A Minimum 30% Advance Payment Is Required To Confirm Any Booking.
- The Remaining 70% Balance Payment Must Be Completed At Least 30 Days Prior To The Departure Date.
For bookings made within 30 days of the departure date, 100% payment shall be required at the time of booking unless otherwise approved in writing by The Travel Foot Adventures Pvt. Ltd.
Failure to complete payment within the prescribed timeline may result in automatic cancellation of the booking and applicable cancellation charges.
2.4 Payment Methods
Payments must be made only through official payment channels authorized by The Travel Foot Adventures Pvt. Ltd.
The Company shall not be responsible for payments made to unauthorized personal accounts, agents, representatives, or third parties.
Travelers are advised to verify payment instructions through official Company communication channels before making any payment.
3. Cancellation & Refund Policy
3.1 Cancellation by Traveler
All cancellation requests must be submitted in writing through the registered booking email address.
The effective cancellation date shall be calculated based on the date and time the cancellation request is received by The Travel Foot Adventures Pvt. Ltd.
Cancellation charges shall apply as follows:
| Cancellation Period | Cancellation Charges |
|---|---|
| 30+ Days Before Departure | 20% Of The Invoice Amount |
| 20–29 Days Before Departure | 30% Of The Invoice Amount |
| 15–19 Days Before Departure | 40% Of The Invoice Amount |
| 10–14 Days Before Departure | 50% Of The Invoice Amount |
| 7–9 Days Before Departure | 65% Of The Invoice Amount |
| 0–6 Days Before Departure | 85% Of The Invoice Amount |
Eligible refunds, if applicable, shall be processed within 15 working days from the cancellation confirmation date to the same payment source through which payment was originally received.
3.2 No Show & Early Departure
No refunds shall be provided in the event of:
- No-Show
- Voluntary Trip Abandonment
- Late Arrival
- Early Departure From The Tour
- Unused Services, Accommodations, Meals, Transportation, Sightseeing, Or Activities
All unused services are strictly non-refundable.
3.3 Cancellation or Modification by The Company
The Travel Foot Adventures Pvt. Ltd. reserves the right to cancel, postpone, or modify any departure due to:
- Insufficient Group Participation
- Operational Constraints
- Safety Concerns
- Adverse Weather Conditions
- Force Majeure Events
- Government Restrictions
- Natural Disasters
- Circumstances Beyond Reasonable Control
In such situations, travelers may be offered:
- An Alternate Departure Date
- Rescheduling Option
- Travel Credit
- Refund Of Recoverable Land Arrangements Subject To Vendor Policies
The Company shall not be responsible for incidental or consequential expenses including:
- Flight Tickets
- Train Tickets
- Visa Charges
- Travel Insurance
- Hotel Bookings Made Independently
- Third-Party Arrangements Not Booked Directly Through The Travel Foot Adventures Pvt. Ltd.
4. Changes, Delays & Force Majeure
4.1 Operational Flexibility
Travel itineraries may require modification due to:
- Weather Conditions
- Road Closures
- Natural Disasters
- Landslides
- Political Unrest
- Strikes
- Pandemics
- Government Restrictions
- Other Unforeseen Circumstances Beyond Our Control
The Travel Foot Adventures Pvt. Ltd. reserves the right to alter itineraries in the interest of traveler safety, operational feasibility, and overall trip management.
4.2 Additional Expenses
Any additional expenses arising due to force majeure events or itinerary changes shall be borne directly by the traveler, including but not limited to:
- Accommodation
- Transportation
- Meals
- Medical Expenses
- Evacuation Costs
- Porter Charges
- Rescheduling Expenses
4.3 Approximate Timings & Distances
All travel durations, trekking distances, elevations, sightseeing schedules, and travel timings mentioned in itineraries are approximate and may vary depending upon operational, environmental, traffic, and weather conditions.
5. Role of The Travel Foot Adventures Pvt. Ltd.
5.1 Independent Travel Company
The Travel Foot Adventures Pvt. Ltd. is an independent travel company specializing in curated travel experiences, trekking expeditions, cultural tours, and adventure tourism.
We are not affiliated with any airline, hotel chain, railway authority, government tourism board, or transport operator unless explicitly stated on the Website or official Company communication.
5.2 Third-Party Suppliers
Certain travel services are provided by independent third-party suppliers including:
- Hotels
- Transport Providers
- Guides
- Activity Operators
- Local Vendors
While The Travel Foot Adventures Pvt. Ltd. exercises reasonable care in selecting suppliers, the Company shall not be liable for acts, omissions, delays, negligence, accidents, injuries, losses, or deficiencies caused by third-party service providers.
6. Traveler Responsibilities
6.1 Documentation
Travelers are solely responsible for carrying valid and required travel documents including:
- Government-Issued Identification
- Permits
- Visas
- Passports
- Medical Certificates
- Travel Insurance Documents
- Other Applicable Documentation
The Travel Foot Adventures Pvt. Ltd. shall not be liable for denial of travel due to incomplete, invalid, expired, or missing documentation.
6.2 Medical Fitness
Adventure travel and high-altitude trekking involve inherent physical and environmental risks.
Travelers are responsible for:
- Assessing Their Own Physical Fitness
- Disclosing Any Pre-Existing Medical Conditions
- Providing Medical Fitness Certificates Wherever Required
The Company reserves the right to deny participation to any traveler deemed medically unfit or physically unsuitable for the activity.
6.3 Travel Insurance
Comprehensive travel insurance is strongly recommended and may be mandatory for selected expeditions.
Insurance coverage should ideally include:
- Medical Emergencies
- Helicopter Evacuation
- Personal Accidents
- Trip Interruption
- Baggage Loss
- Personal Liability
- Adventure Activity Coverage
The Travel Foot Adventures Pvt. Ltd. shall not bear medical, rescue, evacuation, insurance, or emergency-related expenses under any circumstances.
7. Conduct & Safety Policy
7.1 Compliance with Safety Instructions
Travelers must comply with all safety instructions issued by:
- Tour Leaders
- Guides
- Local Authorities
- Activity Operators
Failure to follow safety instructions may result in removal from the trip without any refund.
7.2 Prohibited Conduct
The following conduct is strictly prohibited:
- Harassment
- Discrimination
- Violence
- Abusive Behavior
- Reckless Conduct
- Illegal Drug Use
- Intoxication Causing Safety Risks
- Behavior Endangering Fellow Travelers, Staff, Or Local Communities
The Travel Foot Adventures Pvt. Ltd. maintains a strict zero-tolerance policy toward misconduct.
7.3 Damage to Property
Travelers shall be financially liable for any damage caused to:
- Hotels
- Camps
- Vehicles
- Equipment
- Public Or Private Property During The Course Of The Trip
8. Photography & Media Consent
The Travel Foot Adventures Pvt. Ltd. may capture photographs and videos during tours for use in:
- Promotional Campaigns
- Social Media
- Advertising
- Marketing Materials
- Brochures
- Website Content
By participating in our tours, travelers grant permission to The Travel Foot Adventures Pvt. Ltd. to use such media unless written objection is provided prior to the commencement of the trip.
9. Website Usage
Users agree not to:
- Misuse The Website
- Attempt Unauthorized Access
- Distribute Malware Or Harmful Software
- Copy Proprietary Content
- Engage In Fraudulent Activity
- Use The Website For Unlawful Purposes
All Website content including logos, branding, itineraries, photographs, text, graphics, and media remain the intellectual property of The Travel Foot Adventures Pvt. Ltd. unless otherwise stated.
10. Limitation of Liability
To the maximum extent permitted under applicable law, The Travel Foot Adventures Pvt. Ltd. shall not be liable for losses arising from:
- Weather Disruptions
- Airline Or Railway Delays
- Government Actions
- Force Majeure Circumstances
- Theft
- Baggage Loss
- Accidents
- Illness
- Personal Negligence
- Third-Party Supplier Failures
- Traveler Non-Compliance With Safety Instructions
Participation in adventure activities is voluntary and undertaken entirely at the traveler’s own risk.
11. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Dehradun, Uttarakhand, India.
12. Dispute Resolution
In the event of any dispute, both parties agree to first attempt amicable resolution through mutual discussion and mediation.
If unresolved, disputes may be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
13. Policy Updates
The Travel Foot Adventures Pvt. Ltd. reserves the right to modify, revise, or update these Terms & Conditions at any time without prior notice.
Updated versions shall become effective immediately upon publication on the Website.
14. Acceptance of Terms
By booking a tour, making payment, or using the Website, you acknowledge that you have:
- Read
- Understood
- Agreed To These Terms & Conditions In Full
15. Contact Information
The Travel Foot Adventures Pvt. Ltd.
22, Upper Kolhupani, Chandrawani Khalsa, Pondha Road
Dehradun, Uttarakhand – 248007, India
Email: connect@thetravelfoot.com
Website: thetravelfoot.com
Phone: +91 7668373942